:root {
  --surface: #ffffff;
  --surface-soft: #f1f7f7;
  --surface-user: #e5f3f3;
  --canvas: #edf3f4;
  --border: #cddadb;
  --text: #18272a;
  --muted: #5b6d70;
  --primary: #0b7375;
  --primary-hover: #075e60;
  --focus: rgba(13, 143, 147, 0.36);
  --danger: #a63d35;
  --warm: #d86f58;
  --warm-soft: #fff3ef;
  --shadow-xs: 0 1px 2px rgba(18, 43, 46, 0.06), 0 1px 0 rgba(255, 255, 255, 0.72) inset;
  --shadow-sm: 0 8px 18px rgba(18, 43, 46, 0.08);
  --shadow: 0 18px 48px rgba(19, 52, 57, 0.13);
  --shadow-strong: 0 28px 68px rgba(19, 52, 57, 0.18);
  --icon-question: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='10' cy='10' r='8'/%3E%3Cpath d='M8.2 8a2 2 0 1 1 3.3 1.5c-.9.6-1.5 1.1-1.5 2.1'/%3E%3Cpath d='M10 14.5h.01'/%3E%3C/svg%3E");
  --icon-docs: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 2h6l4 4v12H6z'/%3E%3Cpath d='M12 2v5h5'/%3E%3Cpath d='M8 11h6M8 15h6'/%3E%3C/svg%3E");
  --icon-calc: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='4' y='2' width='12' height='16' rx='2'/%3E%3Cpath d='M7 6h6M7 10h.01M10 10h.01M13 10h.01M7 14h.01M10 14h.01M13 14h.01'/%3E%3C/svg%3E");
  --icon-shield: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M10 2 17 5v5c0 4-3 7-7 8-4-1-7-4-7-8V5z'/%3E%3Cpath d='m7.5 10 1.8 1.8 3.4-4'/%3E%3C/svg%3E");
  --icon-truck: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M3 5h10v8H3zM13 8h3l2 3v2h-5z'/%3E%3Ccircle cx='7' cy='15' r='1.5'/%3E%3Ccircle cx='15' cy='15' r='1.5'/%3E%3C/svg%3E");
  --icon-send: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m3 11 14-8-4 14-3-5-7-1Z'/%3E%3Cpath d='m10 12 7-9'/%3E%3C/svg%3E");
  --icon-search: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='9' cy='9' r='6'/%3E%3Cpath d='m14 14 4 4'/%3E%3C/svg%3E");
  font-family: "Segoe UI", Arial, sans-serif;
}

* {
  box-sizing: border-box;
}

html,
body {
  width: 100%;
  height: 100%;
  margin: 0;
}

body.client-assistant-page-v2 {
  overflow: hidden;
  overscroll-behavior: none;
  background:
    radial-gradient(circle at 18% -8%, rgba(11, 115, 117, 0.08), transparent 30%),
    linear-gradient(180deg, #f7fbfb 0%, var(--canvas) 100%);
  color: var(--text);
  font-size: 16px;
  line-height: 1.5;
  letter-spacing: 0;
}

button,
textarea,
input,
a {
  font: inherit;
  letter-spacing: 0;
}

button,
a {
  touch-action: manipulation;
}

button {
  cursor: pointer;
}

button:focus-visible,
a:focus-visible,
textarea:focus-visible,
input:focus-visible,
summary:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
}

.skip-link {
  position: fixed;
  top: 8px;
  left: 8px;
  z-index: 100;
  transform: translateY(-160%);
  padding: 10px 14px;
  border-radius: 4px;
  background: var(--text);
  color: #ffffff;
}

.skip-link:focus {
  transform: translateY(0);
}

.assistant-page-frame {
  width: calc(100% - 32px);
  height: var(--assistant-viewport-height, 100dvh);
  margin: 0 auto;
  padding: 10px 0;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
}

.assistant-page-frame > .service-navigation {
  margin-bottom: 10px;
}

.assistant-shell {
  width: 100%;
  min-height: 0;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: var(--shadow);
  isolation: isolate;
  position: relative;
}

.assistant-shell::before {
  content: "";
  position: absolute;
  inset: 0 0 auto;
  height: 3px;
  background: linear-gradient(90deg, var(--primary), #67bfc0, var(--warm));
  opacity: 0.9;
  pointer-events: none;
}

.assistant-header {
  min-width: 0;
  min-height: 82px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 9px 18px;
  border-bottom: 1px solid var(--border);
  background: linear-gradient(180deg, #ffffff 0%, #f8fbfb 100%);
}

.assistant-person,
.assistant-header-actions,
.assistant-status {
  display: flex;
  align-items: center;
}

.assistant-person,
.assistant-header-actions {
  min-width: 0;
  gap: 12px;
}

.assistant-avatar-wrap {
  display: block;
  flex: 0 0 auto;
  overflow: hidden;
  border: 2px solid #9ec7c8;
  border-radius: 8px;
  background: #eaf3f4;
  transition: border-color 180ms ease, box-shadow 180ms ease, transform 180ms ease;
}

.assistant-avatar-wrap picture,
.assistant-avatar {
  width: 100%;
  height: 100%;
  display: block;
}

.assistant-avatar {
  object-fit: cover;
}

.assistant-avatar-wrap--header {
  width: 64px;
  height: 64px;
  flex-basis: 64px;
  box-shadow: 0 8px 18px rgba(18, 43, 46, 0.09);
}

.client-assistant-page-v2:not(.assistant-conversation-started) .assistant-avatar-wrap--header {
  display: none;
}

.assistant-avatar-wrap--promo {
  width: 128px;
  height: 128px;
  border-color: var(--warm);
  box-shadow: 0 16px 32px rgba(73, 45, 37, 0.16);
  animation: ron-breathe 4s ease-in-out infinite;
}

.assistant-avatar-wrap[data-state="thinking"],
.assistant-avatar-wrap[data-state="searching"] {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(11, 115, 117, 0.12);
}

.assistant-avatar-wrap[data-state="success"] {
  transform: translateY(-2px);
}

.assistant-avatar-wrap[data-state="error"] {
  border-color: var(--danger);
}

@keyframes ron-breathe {
  0%,
  100% {
    transform: translateY(0);
  }
  50% {
    transform: translateY(-3px);
  }
}

.assistant-identity {
  min-width: 0;
  display: grid;
  gap: 1px;
}

.assistant-identity strong {
  font-size: 24px;
  line-height: 1.15;
  overflow-wrap: anywhere;
}

.assistant-identity span,
.assistant-privacy,
.contact-dialog p,
.question-library-dialog p,
.copy-status {
  color: var(--muted);
}

.assistant-identity-short,
.button-label-mobile,
.assistant-privacy-mobile {
  display: none;
}

.assistant-question-catalog-button {
  display: none;
}

.assistant-conversation-started .assistant-question-catalog-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.assistant-status {
  gap: 7px;
  min-height: 36px;
  padding: 6px 10px;
  border: 1px solid #bed6d7;
  border-radius: 8px;
  background: #ffffff;
  color: var(--muted);
  font-size: 14px;
  white-space: nowrap;
  transition: color 180ms ease, border-color 180ms ease, background-color 180ms ease;
}

.assistant-status-dot {
  width: 8px;
  height: 8px;
  flex: 0 0 8px;
  border-radius: 50%;
  background: var(--warm);
  box-shadow: 0 0 0 4px rgba(216, 111, 88, 0.12);
}

.assistant-status[data-state="thinking"],
.assistant-status[data-state="searching"] {
  color: var(--primary-hover);
  border-color: #9ec7c8;
  background: var(--surface-soft);
}

.assistant-status[data-state="thinking"] .assistant-status-dot,
.assistant-status[data-state="searching"] .assistant-status-dot {
  background: var(--primary);
  animation: status-pulse 1.2s ease-in-out infinite;
}

.assistant-status[data-state="error"] {
  color: var(--danger);
  border-color: #e2b7b1;
  background: #fff6f5;
}

@keyframes status-pulse {
  50% {
    opacity: 0.35;
  }
}

.button-primary,
.button-secondary,
.starter-actions button,
.message-question-list button,
.message-question-catalog,
.question-library-actions button,
.message-actions a,
.message-actions button {
  min-height: 44px;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 9px 14px;
  font-weight: 650;
  text-decoration: none;
  box-shadow: var(--shadow-xs);
  transition: background-color 160ms ease, border-color 160ms ease, color 160ms ease, box-shadow 160ms ease, transform 120ms ease;
}

.button-primary,
#assistantSend {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}

#assistantSend::before {
  content: "";
  width: 18px;
  height: 18px;
  flex: 0 0 18px;
  background: currentColor;
  -webkit-mask: var(--icon-send) center / contain no-repeat;
  mask: var(--icon-send) center / contain no-repeat;
}

.button-primary {
  border-color: var(--primary);
  background: linear-gradient(180deg, #0f8587 0%, var(--primary) 100%);
  color: #ffffff;
  box-shadow: 0 10px 20px rgba(11, 115, 117, 0.18);
}

.button-primary:hover {
  background: var(--primary-hover);
  box-shadow: 0 14px 26px rgba(11, 115, 117, 0.24);
}

.button-secondary {
  background: var(--surface);
  color: var(--primary);
}

.button-secondary:hover,
.starter-actions button:hover,
.message-question-list button:hover,
.message-question-catalog:hover,
.question-library-actions button:hover,
.message-actions a:hover,
.message-actions button:hover {
  border-color: var(--primary);
  background: var(--surface-soft);
  box-shadow: var(--shadow-sm);
}

button:active,
a:active {
  transform: scale(0.98);
}

.assistant-conversation {
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
  padding: 22px 28px 30px;
}

.assistant-welcome {
  min-height: 100%;
  width: 100%;
  max-width: none;
  margin: 0 auto;
  display: grid;
  grid-template-columns: minmax(330px, 0.78fr) minmax(560px, 1.22fr);
  grid-template-areas: "hero journeys";
  align-items: stretch;
  align-content: center;
  gap: 28px;
}

.assistant-welcome[hidden] {
  display: none;
}

.welcome-hero {
  grid-area: hero;
  min-width: 0;
  max-width: none;
  display: grid;
  align-content: center;
  justify-items: start;
  gap: 20px;
  padding: 28px;
  border: 1px solid rgba(158, 199, 200, 0.68);
  border-radius: 8px;
  background: #f3f8f8;
  box-shadow: var(--shadow-sm);
}

.welcome-hero .assistant-avatar-wrap--promo {
  width: 128px;
  height: 128px;
}

.welcome-copy {
  min-width: 0;
}

.welcome-kicker {
  margin: 0 0 5px;
  color: var(--primary);
  font-size: 14px;
  font-weight: 750;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.welcome-copy h1 {
  margin: 0;
  font-size: 30px;
  line-height: 1.2;
}

.welcome-copy > p:last-child {
  max-width: 620px;
  margin: 9px 0 0;
  color: #3e5154;
  font-size: 18px;
}

.welcome-journeys {
  grid-area: journeys;
  min-width: 0;
  display: grid;
  align-content: center;
  gap: 16px;
  padding: 24px;
  border: 1px solid rgba(205, 218, 219, 0.96);
  border-radius: 8px;
  background: #ffffff;
  box-shadow: var(--shadow-sm);
}

.welcome-journeys-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 16px;
}

.welcome-journeys-head h2 {
  margin: 0;
  font-size: 24px;
  line-height: 1.25;
}

.welcome-question-library {
  flex: 0 0 auto;
  white-space: nowrap;
}

.welcome-journey-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.welcome-journey-card {
  min-width: 0;
  min-height: 176px;
  display: grid;
  align-content: start;
  gap: 18px;
  border: 1px solid #bfd4d5;
  border-radius: 8px;
  padding: 18px;
  background: #ffffff;
  color: var(--text);
  text-align: left;
  box-shadow: 0 10px 24px rgba(18, 43, 46, 0.07);
  transition: border-color 160ms ease, box-shadow 160ms ease, transform 120ms ease;
}

.welcome-journey-card:hover,
.welcome-journey-card:focus-visible {
  border-color: var(--primary);
  box-shadow: 0 16px 32px rgba(18, 84, 85, 0.12);
  transform: translateY(-2px);
}

.welcome-journey-card--featured {
  border-color: #86bfc0;
  background: #f2f9f9;
  box-shadow: 0 14px 30px rgba(18, 84, 85, 0.12);
}

.welcome-journey-card > span:last-child {
  min-width: 0;
  display: grid;
  gap: 7px;
}

.welcome-journey-card strong {
  font-size: 18px;
  line-height: 1.25;
  overflow-wrap: anywhere;
}

.welcome-journey-card small {
  color: var(--muted);
  font-size: 14px;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.welcome-journey-icon {
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
  border-radius: 8px;
  background: #e5f3f3;
}

.welcome-journey-icon::before {
  content: "";
  width: 22px;
  height: 22px;
  background: var(--primary);
  -webkit-mask: var(--icon-question) center / contain no-repeat;
  mask: var(--icon-question) center / contain no-repeat;
}

[data-journey="case"] .welcome-journey-icon::before {
  -webkit-mask-image: var(--icon-shield);
  mask-image: var(--icon-shield);
}

[data-journey="comparison"] .welcome-journey-icon::before {
  -webkit-mask-image: var(--icon-calc);
  mask-image: var(--icon-calc);
}

.welcome-journeys-note {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.4;
}

.starter-panel[hidden] {
  display: none;
}

.starter-panel {
  grid-area: questions;
  display: grid;
  gap: 10px;
  padding: 16px;
  border: 1px solid rgba(205, 218, 219, 0.9);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.82);
  box-shadow: var(--shadow-sm);
  position: relative;
}

.starter-panel::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 4px;
  border-radius: 8px 0 0 8px;
  background: linear-gradient(180deg, rgba(11, 115, 117, 0.82), rgba(216, 111, 88, 0.58));
}

.starter-panel h2 {
  margin: 0;
  font-size: 16px;
  line-height: 1.3;
}

.starter-panel-intro {
  margin: -3px 0 0;
  color: var(--muted);
  font-size: 14px;
}

.starter-actions {
  display: grid;
  gap: 8px;
}

.starter-actions-primary {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.starter-actions-primary button {
  min-height: 46px;
  padding: 8px 11px;
  font-size: 14px;
}

.starter-actions button {
  min-width: 0;
  min-height: 48px;
  background: var(--surface);
  color: var(--text);
  text-align: left;
  overflow-wrap: anywhere;
  position: relative;
  display: flex;
  align-items: center;
  gap: 9px;
  line-height: 1.24;
  box-shadow: 0 1px 0 rgba(255,255,255,0.7) inset, 0 4px 12px rgba(18, 43, 46, 0.04);
}

.starter-actions button:hover,
.starter-actions button:focus-visible {
  transform: translateY(-1px);
}

.starter-actions button:active {
  transform: scale(0.985);
}

.starter-actions button::before,
.message-question-list button::before,
.question-library-actions button::before {
  content: "";
  width: 19px;
  height: 19px;
  flex: 0 0 19px;
  background: var(--primary);
  -webkit-mask: var(--icon-question) center / contain no-repeat;
  mask: var(--icon-question) center / contain no-repeat;
  opacity: 0.9;
}

.starter-actions-primary button:nth-child(3n + 1)::before,
.starter-category-actions button:nth-child(3n + 1)::before {
  -webkit-mask-image: var(--icon-question);
  mask-image: var(--icon-question);
}

.starter-actions-primary button:nth-child(3n + 2)::before,
.starter-category-actions button:nth-child(3n + 2)::before {
  -webkit-mask-image: var(--icon-docs);
  mask-image: var(--icon-docs);
}

.starter-actions-primary button:nth-child(3n)::before,
.starter-category-actions button:nth-child(3n)::before {
  -webkit-mask-image: var(--icon-calc);
  mask-image: var(--icon-calc);
}

.starter-actions-primary button:nth-child(5n)::before,
.starter-category-actions button:nth-child(5n)::before {
  -webkit-mask-image: var(--icon-shield);
  mask-image: var(--icon-shield);
}

.starter-actions-primary button:nth-child(7n)::before,
.starter-category-actions button:nth-child(7n)::before {
  -webkit-mask-image: var(--icon-truck);
  mask-image: var(--icon-truck);
}

.starter-library {
  width: 100%;
  display: grid;
  gap: 12px;
  margin-top: 8px;
  padding-top: 16px;
  border-top: 1px solid var(--border);
}

.starter-library-heading {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
}

.starter-library-heading span {
  flex: 0 0 auto;
  color: var(--muted);
  font-size: 13px;
  font-weight: 650;
}

.starter-question-library {
  display: grid;
  gap: 18px;
}

.starter-question-category {
  display: grid;
  gap: 8px;
  padding: 14px 0 0;
  border-top: 1px solid var(--border);
}

.starter-question-category:first-child {
  padding-top: 0;
  border-top: 0;
}

.starter-question-category h3 {
  margin: 0;
  color: var(--text);
  font-size: 15px;
  line-height: 1.3;
}

.starter-category-actions {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.starter-category-actions button {
  min-height: 44px;
  padding: 8px 11px;
  font-size: 14px;
  font-weight: 600;
  line-height: 1.24;
}

.assistant-messages {
  max-width: 940px;
  margin: 0 auto;
  display: grid;
  gap: 16px;
}

.assistant-thinking-block .message {
  color: var(--primary-hover);
  font-weight: 600;
}

.assistant-progress-message {
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 11px;
}

.assistant-progress-loader {
  width: 20px;
  height: 20px;
  border: 2px solid #b8d6d7;
  border-top-color: var(--primary);
  border-radius: 50%;
  animation: assistant-spin 0.9s linear infinite;
}

.assistant-progress-cancel {
  min-height: 38px;
  border: 0;
  border-radius: 6px;
  padding: 7px 9px;
  background: transparent;
  color: var(--muted);
  font-weight: 650;
}

.assistant-progress-cancel:hover {
  background: #ffffff;
  color: var(--primary);
}

@keyframes assistant-spin {
  to { transform: rotate(360deg); }
}

.message-block {
  display: grid;
  gap: 8px;
}

.message-block[data-role="user"] {
  justify-items: end;
}

.message {
  width: fit-content;
  max-width: min(78%, 720px);
  display: grid;
  gap: 10px;
  padding: 13px 15px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface-soft);
  box-shadow: 0 4px 14px rgba(18, 43, 46, 0.05);
}

.message-block[data-role="assistant"] .message {
  border-color: #bfd9da;
  background:
    linear-gradient(180deg, rgba(255,255,255,0.68), rgba(241,247,247,0.96)),
    var(--surface-soft);
}

.message p {
  margin: 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.message-summary {
  color: var(--text);
  font-weight: 700;
  line-height: 1.42;
}

.message-details {
  display: grid;
  gap: 5px;
  padding-top: 9px;
  border-top: 1px solid rgba(158, 199, 200, 0.62);
}

.message-details > strong,
.message-next-step > strong {
  color: var(--primary);
  font-size: 13px;
  line-height: 1.3;
}

.message-details ul {
  display: grid;
  gap: 4px;
  margin: 1px 0 0;
  padding-left: 20px;
}

.message-next-step {
  display: grid;
  gap: 3px;
  padding: 9px 10px;
  border-left: 3px solid var(--warm);
  border-radius: 4px;
  background: var(--warm-soft);
}

.message-user {
  border-color: #afd3d4;
  background: linear-gradient(180deg, #eaf8f8 0%, var(--surface-user) 100%);
}

.message-error {
  border-color: #e2b7b1;
  background: #fff6f5;
}

.message-meta {
  margin-top: 8px;
  color: var(--muted);
  font-size: 13px;
}

.message-questions {
  width: min(88%, 800px);
  display: grid;
  gap: 7px;
}

.message-question-label {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
  font-weight: 650;
}

.message-question-list {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 7px;
}

.message-question-list button {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 9px;
  background: var(--surface);
  color: var(--primary);
  text-align: left;
  overflow-wrap: anywhere;
}

.message-question-catalog {
  justify-self: start;
  min-height: 44px;
  border: 1px solid #9ec7c8;
  background: var(--warm-soft);
  color: var(--primary);
}

.message-actions {
  max-width: min(88%, 800px);
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.message-actions a,
.message-actions button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--surface);
  color: var(--primary);
}

.message-context-summary {
  width: min(88%, 800px);
  display: grid;
  gap: 9px;
  padding: 12px 14px;
  border: 1px solid #a9cecf;
  border-left: 4px solid var(--primary);
  border-radius: 8px;
  background: #f4fafa;
  box-shadow: 0 8px 20px rgba(18, 84, 85, 0.07);
}

.message-context-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.message-context-head strong {
  color: var(--primary);
}

.message-context-edit {
  min-height: 34px;
  border: 0;
  padding: 5px 7px;
  background: transparent;
  color: var(--primary);
  font-weight: 700;
}

.message-context-chips,
.case-summary-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.message-context-chips span,
.case-summary-chips span {
  min-height: 32px;
  display: inline-flex;
  align-items: center;
  border: 1px solid #bdd7d8;
  border-radius: 8px;
  padding: 5px 9px;
  background: #ffffff;
  color: var(--text);
  font-size: 13px;
  font-weight: 650;
}

.assistant-composer {
  padding: 12px 18px max(12px, env(safe-area-inset-bottom));
  border-top: 1px solid var(--border);
  background: linear-gradient(180deg, rgba(255,255,255,0.92), #ffffff);
  box-shadow: 0 -10px 26px rgba(18, 43, 46, 0.06);
  position: relative;
  z-index: 2;
}

.assistant-input-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: end;
}

#assistantInput {
  width: 100%;
  min-height: 50px;
  max-height: 128px;
  resize: none;
  overflow-y: hidden;
  border: 1px solid #aebfc1;
  border-radius: 6px;
  padding: 12px 13px;
  color: var(--text);
  background: #ffffff;
  line-height: 1.45;
  box-shadow: inset 0 1px 2px rgba(18, 43, 46, 0.06);
  transition: border-color 160ms ease, box-shadow 160ms ease;
}

#assistantInput:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(11, 115, 117, 0.11), inset 0 1px 2px rgba(18, 43, 46, 0.06);
}

#assistantInput::placeholder {
  color: #718083;
}

#assistantSend {
  min-width: 124px;
  min-height: 50px;
}

#assistantSend:disabled {
  cursor: wait;
  opacity: 0.58;
}

.assistant-privacy {
  margin: 7px 0 0;
  font-size: 13px;
}

.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.contact-dialog,
.question-library-dialog,
.case-dialog {
  width: min(92vw, 620px);
  max-height: min(88dvh, 760px);
  overflow-y: auto;
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 20px;
  color: var(--text);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.contact-dialog::backdrop,
.question-library-dialog::backdrop,
.case-dialog::backdrop {
  background: rgba(20, 34, 37, 0.48);
}

.case-dialog {
  width: min(94vw, 720px);
  height: min(86dvh, 680px);
  max-width: none;
  max-height: none;
  overflow: hidden;
  padding: 0;
}

.case-dialog[open] {
  display: block;
}

.case-dialog-layout {
  height: 100%;
  min-height: 0;
  display: grid;
  grid-template-rows: auto auto minmax(0, 1fr);
}

.case-dialog-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 20px 14px;
  border-bottom: 1px solid var(--border);
}

.case-dialog-head h2,
.case-dialog-head p {
  margin: 0;
}

.case-dialog-head h2 {
  margin-top: 2px;
  font-size: 24px;
  line-height: 1.25;
}

.case-dialog-head > div > p:last-child {
  margin-top: 4px;
  color: var(--muted);
}

.case-dialog-kicker,
.case-step-kicker {
  color: var(--primary);
  font-size: 13px;
  font-weight: 800;
  text-transform: uppercase;
}

.case-progress {
  display: grid;
  gap: 7px;
  padding: 12px 20px;
  border-bottom: 1px solid var(--border);
  background: var(--surface-soft);
}

.case-progress-copy {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
}

.case-progress-track {
  height: 6px;
  overflow: hidden;
  border-radius: 8px;
  background: #dce8e8;
}

.case-progress-track span {
  width: 12%;
  height: 100%;
  display: block;
  border-radius: inherit;
  background: var(--primary);
  transition: width 180ms ease;
}

.case-dialog-body {
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 26px;
}

.case-answer-form,
.case-summary {
  max-width: 580px;
  min-height: 100%;
  margin: 0 auto;
  display: grid;
  align-content: start;
  gap: 14px;
}

.case-answer-form[hidden],
.case-summary[hidden] {
  display: none;
}

.case-answer-form h3,
.case-summary h3 {
  margin: 0;
  font-size: 27px;
  line-height: 1.25;
}

.case-hint,
.case-summary > p:not(.case-step-kicker) {
  margin: -6px 0 0;
  color: var(--muted);
}

.case-answer {
  display: grid;
  gap: 12px;
  margin-top: 8px;
}

.case-field {
  display: grid;
  gap: 6px;
  color: var(--text);
  font-weight: 700;
}

.case-field input {
  width: 100%;
  min-height: 50px;
  border: 1px solid #aebfc1;
  border-radius: 6px;
  padding: 11px 12px;
  color: var(--text);
  background: #ffffff;
  font-weight: 400;
}

.case-field input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(11, 115, 117, 0.11);
  outline: 0;
}

.case-choice-group {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 9px;
}

.case-choice-group button {
  min-height: 50px;
  border: 1px solid #b9cbcc;
  border-radius: 6px;
  padding: 10px 12px;
  background: #ffffff;
  color: var(--text);
  font-weight: 700;
}

.case-choice-group button[aria-pressed="true"] {
  border-color: var(--primary);
  background: #e8f5f5;
  color: var(--primary);
  box-shadow: 0 0 0 3px rgba(11, 115, 117, 0.09);
}

.case-error {
  min-height: 24px;
  margin: 0;
  color: var(--danger);
  font-size: 14px;
  font-weight: 650;
}

.case-navigation,
.case-summary-actions {
  display: flex;
  justify-content: flex-end;
  gap: 9px;
  margin-top: auto;
  padding-top: 16px;
}

.case-navigation #caseBack {
  margin-right: auto;
}

.case-summary-chips {
  margin: 8px 0;
}

.contact-dialog-head,
.question-library-dialog-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border);
}

.contact-dialog h2,
.question-library-dialog h2 {
  margin: 0;
  font-size: 22px;
}

.contact-dialog p,
.question-library-dialog p {
  margin: 4px 0 0;
}

.dialog-close {
  width: 44px;
  height: 44px;
  border: 0;
  border-radius: 50%;
  background: var(--surface-soft);
  color: var(--text);
  font-size: 28px;
  line-height: 1;
  box-shadow: var(--shadow-xs);
  transition: background-color 160ms ease, transform 120ms ease;
}

.dialog-close:hover {
  background: #e5f3f3;
}

.question-library-dialog {
  width: min(94vw, 900px);
  height: min(88dvh, 760px);
  overflow: hidden;
}

.question-library-dialog[open] {
  display: grid;
  grid-template-rows: auto auto minmax(0, 1fr);
  gap: 14px;
}

.question-library-search-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
  gap: 6px 14px;
  padding: 2px 0 8px;
}

.question-library-search-row label {
  grid-column: 1 / -1;
  font-size: 14px;
  font-weight: 700;
}

#questionLibrarySearch {
  width: 100%;
  min-height: 46px;
  border: 1px solid #aebfc1;
  border-radius: 6px;
  padding: 10px 12px;
  color: var(--text);
  background: var(--surface);
  box-shadow: inset 0 1px 2px rgba(18, 43, 46, 0.06);
  transition: border-color 160ms ease, box-shadow 160ms ease;
}

#questionLibrarySearch:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(11, 115, 117, 0.11), inset 0 1px 2px rgba(18, 43, 46, 0.06);
}

.question-library-search-row #questionLibraryCount {
  min-width: 120px;
  margin: 0;
  padding-bottom: 11px;
  text-align: right;
  white-space: nowrap;
}

.question-library-content {
  min-height: 0;
  display: grid;
  align-content: start;
  gap: 18px;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 2px 8px 4px 0;
}

.question-library-group {
  display: grid;
  gap: 9px;
  padding: 14px;
  border: 1px solid rgba(205, 218, 219, 0.9);
  border-radius: 8px;
  background: #ffffff;
  box-shadow: 0 6px 16px rgba(18, 43, 46, 0.05);
}

.question-library-group:first-child {
  padding-top: 14px;
  border-top: 1px solid rgba(205, 218, 219, 0.9);
}

.question-library-group h3 {
  margin: 0;
  font-size: 16px;
  line-height: 1.3;
}

.question-library-actions {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.question-library-actions button {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 9px;
  background: var(--surface);
  color: var(--text);
  text-align: left;
  overflow-wrap: anywhere;
  box-shadow: 0 1px 0 rgba(255,255,255,0.7) inset, 0 4px 12px rgba(18, 43, 46, 0.04);
}

.contact-options {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 18px 0;
}

.contact-option {
  min-height: 72px;
  display: grid;
  align-content: center;
  gap: 2px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 6px;
  color: var(--text);
  text-decoration: none;
  background: #ffffff;
  box-shadow: var(--shadow-xs);
  transition: background-color 160ms ease, border-color 160ms ease, box-shadow 160ms ease, transform 120ms ease;
}

.contact-option:hover {
  border-color: var(--primary);
  background: var(--surface-soft);
  box-shadow: var(--shadow-sm);
  transform: translateY(-1px);
}

.contact-option span {
  color: var(--muted);
  font-size: 13px;
}

.contact-option strong {
  overflow-wrap: anywhere;
}

.contact-draft {
  display: grid;
  gap: 6px;
  font-weight: 650;
}

#contactText {
  width: 100%;
  resize: vertical;
  border: 1px solid #aebfc1;
  border-radius: 6px;
  padding: 11px 13px;
  color: var(--text);
  line-height: 1.45;
}

.button-wide {
  width: 100%;
  margin-top: 12px;
}

.copy-status {
  min-height: 24px;
  text-align: center;
  font-size: 14px;
}

@media (max-width: 1120px) {
  .assistant-welcome {
    max-width: 1040px;
    grid-template-columns: 1fr;
    grid-template-areas:
      "hero"
      "journeys";
  }

  .welcome-hero .assistant-avatar-wrap--promo {
    width: 112px;
    height: 112px;
  }

  .starter-actions-primary {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .welcome-hero {
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
  }

  .welcome-journey-card {
    min-height: 150px;
  }

  .starter-category-actions,
  .message-question-list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 700px), (max-height: 520px) and (max-width: 1024px) {
  .assistant-page-frame {
    width: 100%;
    padding: 0;
  }

  .assistant-page-frame > .service-navigation {
    margin: 0;
    border-inline: 0;
    border-top: 0;
    border-radius: 0;
    box-shadow: 0 4px 14px rgba(18, 43, 46, 0.07);
  }

  .assistant-shell {
    border: 0;
    border-radius: 0;
    box-shadow: none;
  }

  .assistant-header {
    min-height: 58px;
    gap: 8px;
    padding:
      6px max(10px, env(safe-area-inset-right))
      6px max(10px, env(safe-area-inset-left));
  }

  .assistant-avatar-wrap--header {
    width: 44px;
    height: 44px;
    flex-basis: 44px;
  }

  .assistant-identity strong {
    font-size: 19px;
  }

  .assistant-status {
    display: none;
  }

  .client-assistant-page-v2:not(.assistant-conversation-started) .assistant-header {
    min-height: 0;
    height: 0;
    overflow: hidden;
    visibility: hidden;
    padding: 0;
    border: 0;
  }

  .client-assistant-page-v2:not(.assistant-conversation-started) .assistant-header-actions {
    display: none;
  }

  .assistant-header-actions {
    gap: 6px;
  }

  .assistant-conversation-started .assistant-header {
    display: flex;
    gap: 8px;
  }

  .assistant-conversation-started .assistant-person {
    width: auto;
    flex: 1 1 auto;
    gap: 8px;
  }

  .assistant-conversation-started .assistant-header-actions {
    width: auto;
    flex: 0 0 auto;
    justify-content: flex-end;
  }

  .assistant-conversation-started .assistant-header-actions > button {
    flex: 0 0 auto;
    min-height: 44px;
    max-width: none;
    padding-inline: 9px;
  }

  .assistant-conversation-started .assistant-identity strong,
  .assistant-conversation-started .assistant-identity-company {
    display: none;
  }

  .assistant-conversation-started .assistant-identity-short {
    display: block;
    color: var(--text);
    font-size: 16px;
    font-weight: 700;
  }

  .button-label-desktop,
  .assistant-privacy-full {
    display: none;
  }

  .button-label-mobile,
  .assistant-privacy-mobile {
    display: inline;
  }

  .assistant-question-catalog-button {
    padding-inline: 9px;
    font-size: 13px;
  }

  .button-secondary {
    min-width: 44px;
    padding-inline: 9px;
    font-size: 13px;
  }

  .assistant-conversation {
    padding:
      12px max(10px, env(safe-area-inset-right))
      18px max(10px, env(safe-area-inset-left));
    scrollbar-gutter: auto;
  }

  .assistant-welcome {
    align-content: start;
    gap: 12px;
  }

  .welcome-hero .assistant-avatar-wrap--promo {
    width: 84px;
    height: 84px;
  }

  .welcome-hero {
    grid-template-columns: 84px minmax(0, 1fr);
    gap: 13px;
    padding: 14px;
  }

  .welcome-journeys-head {
    align-items: stretch;
    flex-direction: column;
    gap: 10px;
  }

  .welcome-question-library {
    width: 100%;
    white-space: normal;
  }

  .welcome-copy h1 {
    font-size: 23px;
  }

  .welcome-copy > p:last-child {
    margin-top: 5px;
    font-size: 16px;
  }

  .welcome-kicker {
    font-size: 12px;
  }

  .welcome-journeys {
    gap: 12px;
    padding: 14px;
  }

  .welcome-journeys-head {
    align-items: center;
  }

  .welcome-journeys-head h2 {
    font-size: 20px;
  }

  .welcome-question-library {
    min-height: 44px;
    white-space: normal;
  }

  .welcome-journey-grid {
    grid-template-columns: 1fr;
    gap: 8px;
  }

  .welcome-journey-card {
    min-height: 0;
    grid-template-columns: 38px minmax(0, 1fr);
    align-items: center;
    gap: 12px;
    padding: 12px;
  }

  .welcome-journey-card strong {
    font-size: 16px;
  }

  .welcome-journey-card small {
    font-size: 13px;
  }

  .welcome-journeys-note {
    display: none;
  }

  .starter-actions-primary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .starter-category-actions,
  .message-question-list {
    grid-template-columns: 1fr;
  }

  .starter-actions button {
    padding-inline: 10px;
  }

  .message,
  .message-questions,
  .message-actions {
    max-width: 100%;
  }

  .message-block[data-role="assistant"] .message,
  .message-block[data-role="assistant"] .message-questions,
  .message-block[data-role="assistant"] .message-actions {
    width: 100%;
  }

  .message-context-summary {
    width: 100%;
  }

  .assistant-progress-message {
    grid-template-columns: auto minmax(0, 1fr);
  }

  .assistant-progress-cancel {
    grid-column: 2;
    justify-self: start;
  }

  .message-block[data-role="user"] .message {
    max-width: 88%;
  }

  .assistant-composer {
    padding:
      8px max(10px, env(safe-area-inset-right))
      max(8px, env(safe-area-inset-bottom))
      max(10px, env(safe-area-inset-left));
  }

  .assistant-input-row {
    gap: 7px;
  }

  #assistantInput {
    min-height: 48px;
    padding: 11px 12px;
  }

  #assistantSend {
    min-width: 100px;
    min-height: 48px;
    padding-inline: 12px;
  }

  .assistant-privacy {
    margin-top: 5px;
    font-size: 12px;
    line-height: 1.35;
  }

  .contact-options {
    grid-template-columns: 1fr;
  }

  .question-library-dialog {
    width: 100vw;
    height: var(--assistant-viewport-height, 100dvh);
    max-width: none;
    max-height: none;
    margin: 0;
    border: 0;
    border-radius: 0;
    padding:
      max(12px, env(safe-area-inset-top))
      max(12px, env(safe-area-inset-right))
      max(12px, env(safe-area-inset-bottom))
      max(12px, env(safe-area-inset-left));
  }

  .question-library-actions {
    grid-template-columns: 1fr;
  }

  .question-library-search-row {
    grid-template-columns: 1fr;
  }

  .question-library-search-row #questionLibraryCount {
    min-width: 0;
    padding: 0;
    text-align: left;
  }

  .case-dialog {
    width: 100vw;
    height: var(--assistant-viewport-height, 100dvh);
    max-width: none;
    max-height: none;
    margin: 0;
    border: 0;
    border-radius: 0;
  }

  .case-dialog-head {
    padding:
      max(12px, env(safe-area-inset-top))
      max(12px, env(safe-area-inset-right))
      11px max(12px, env(safe-area-inset-left));
  }

  .case-dialog-head h2 {
    font-size: 20px;
  }

  .case-dialog-head > div > p:last-child {
    display: none;
  }

  .case-progress {
    padding-inline: max(12px, env(safe-area-inset-left));
  }

  .case-dialog-body {
    padding:
      20px max(14px, env(safe-area-inset-right))
      max(16px, env(safe-area-inset-bottom))
      max(14px, env(safe-area-inset-left));
  }

  .case-answer-form h3,
  .case-summary h3 {
    font-size: 23px;
  }

  .case-navigation,
  .case-summary-actions {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .case-navigation #caseBack {
    margin: 0;
  }

  .case-navigation #caseNext,
  .case-summary-actions #caseSubmit {
    grid-column: 1 / -1;
    grid-row: 1;
  }
}

@media (max-width: 390px) {
  .button-secondary {
    max-width: none;
    line-height: 1.15;
  }

  .assistant-input-row {
    grid-template-columns: minmax(0, 1fr) 98px;
    gap: 7px;
  }

  #assistantSend {
    min-width: 98px;
    padding-inline: 8px;
    font-size: 15px;
  }
}

@media (max-width: 340px) {
  .assistant-conversation-started .assistant-identity {
    display: none;
  }
}

@media (min-height: 521px) and (max-height: 680px) and (min-width: 701px) {
  .assistant-page-frame {
    padding-block: 6px;
  }

  .assistant-page-frame > .service-navigation {
    margin-bottom: 6px;
  }

  .assistant-header {
    min-height: 72px;
  }

  .assistant-avatar-wrap--header {
    width: 54px;
    height: 54px;
    flex-basis: 54px;
  }

  .assistant-conversation {
    padding-block: 16px;
  }

  .assistant-welcome {
    gap: 14px;
  }

  .assistant-avatar-wrap--promo {
    width: 108px;
    height: 108px;
  }

  .starter-actions button {
    min-height: 44px;
  }

  .assistant-composer {
    padding-block: 8px;
  }
}

@media (min-width: 1121px) and (max-height: 950px) {
  .assistant-avatar-wrap--promo {
    width: 128px;
    height: 128px;
  }
}

@media (min-width: 1800px) {
  .starter-actions-primary {
    grid-template-columns: repeat(6, minmax(0, 1fr));
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    scroll-behavior: auto !important;
    transition-duration: 0.01ms !important;
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
  }
}